At Hate Kolom, we are committed to protecting the privacy of our customers and ensuring a safe, secure environment for our young learners. This policy outlines how we collect, use, and safeguard the information you provide to us.

  1. Information We Collect
    We only collect information that is necessary for processing your order, providing support, and improving our services. This includes:

Personal Identification Information (Parent/Guardian): Name, email address, phone number, and delivery address.

Order Information: Details of the products you purchase (Activity Books, Co-curricular Materials).

Payment Information: Payment confirmation details. (Note: We do not store sensitive financial details like credit card numbers, as transactions are processed through secure third-party payment gateways.)

  1. How We Use Your Information
    The data we collect is used exclusively for the following purposes:

Order Fulfillment: To process your purchases, deliver books, and manage returns/refunds.

Communication: To send order confirmations, updates, and respond to your 24/7 support queries.

Service Improvement: To understand which books and activities are most popular, helping us develop better quality resources and future educational programs (Schooling/Online Schooling).

Marketing (Optional): To send occasional updates about new book releases, special offers, or upcoming educational services, only if you have provided consent.

  1. Protection of Educational Content (Our Products)
    As a creator of original, high-quality educational materials, we take the security of our content very seriously:

Copyright Protection: All activity books, graphics, designs, and content available on Hate Kolom are our proprietary property and are protected by copyright laws.

No Unauthorised Use: Any form of unauthorized reproduction, distribution, printing, or sharing of our paid content—physical or digital—is strictly prohibited and may lead to legal action.

  1. Data Security and Third-Party Sharing
    Security Measures: We implement various security measures to maintain the safety of your personal information when you place an order or access your account.

Third Parties: We do not sell, trade, or rent your personally identifiable information to others. We may share information only with trusted third-party service providers (like delivery companies) necessary to operate our business and fulfill your orders, under strict confidentiality agreements.

  1. Children’s Privacy (For Our Primary Users)
    Hate Kolom is an educational resource aimed at children, but all direct transactions and data collection are managed by parents or legal guardians.

We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent.

Parents or guardians are responsible for supervising their children’s activities and interactions with our website.

  1. Your Consent
    By using our site and purchasing our products, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site.